PPNF will make every effort to deliver your items on time. Please allow for processing and shipping times
when placing orders to ensure their timely arrival. Please call 1-800-366-3748
for assistance.
Delivery Time
Delivery times for orders from PPNF are subject to our
operating hours as follows:
Monday-
Thursday 8AM - 4PM
An order placed after 3:30PM will not be processed until the next
business day, including observed holidays.
Calculating Cost
Shipping costs for orders from PPNF depend upon the methods
and options you choose.
Please also note that the shipping rates for many items we
sell are weight-based. The weight of any such item can be found on its detail
page. To reflect the policies of the shipping companies we use, all weights
will be rounded up to the next full pound.
Our Returns Policy
You may return most items sold by PPNF within 30 days of
delivery for a refund subject to a 20% restocking fee. We'll also
pay the return shipping cost if the return is a result of our error.
Refunds for credit card will be credited to the original
credit account number used at the time of purchase. Allow time for the credit
to appear in your second billing cycle after the return. Refunds of purchases
made by personal or business check or money order will be made by check usually
within 14 days after the return.
Canceling an Order? In the event that you need to
cancel an order placed online, please call 1-800-366-3748. If your order has
shipped, you may return it using the procedures listed above.
We cannot accept returns of certain items, including:
Any
item that is returned more than 30 days after delivery.
Any
item that is not in its original condition or is damaged.
Returning a gift? If the item you're returning was
not designated as a gift when purchased or if it was not shipped directly to
you from PPNF, please note that the refund will be issued to the gift giver.
